Question 1

How do I order medicines that need a prescription?

Accepted Answer

Use the Upload Prescription page to submit a photo or PDF. A licensed pharmacist reviews it, confirms availability, and sends you a quote with total payment and delivery details before you confirm.

Question 2

How fast is delivery?

Accepted Answer

Standard orders are delivered the same day within hours. Emergency medicine delivery can reach you within an hour in serviceable areas.

Question 3

Are all medicines genuine?

Accepted Answer

Yes. We source 100% genuine medicines directly from authorized distributors, and every order is verified by a licensed pharmacist before dispatch.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash on delivery, debit/credit cards, and major mobile wallets. Your payment details are always encrypted and secure.

Question 5

Can I track my order?

Accepted Answer

Absolutely. Once your order is confirmed you'll receive live tracking with rider location and estimated arrival time.

Question 6

Do you offer refunds?

Accepted Answer

Sealed, non-temperature-sensitive products can be returned within 7 days. See our Refund Policy for full details.

Frequently asked questions